I cannot believe this place is allowed to operate under these horrific conditions! My mom is 89 and fell and broke her hip in March. Due to other health struggles, she needed 24/7 and was admitted into their Long-Term care. Since April my mother has been injured 4 times while in their care. Two of those times required ER visits, of which I had to insist that they call 911 because my mother had sat in her bed for hours without any medical care! She had a patient fall on her while in her wheelchair and badly injure her foot and leg, she had her wheelchair kicked by an aid while taking her to the bathroom which led to my mom stricking the toilet with her legs causing severe bruising on both legs, she was attacked while sleeping by another patient and recently while in her wheelchair she had her foot run over by an aid pushing the large stainless steel food serving cart. Yes these things were brought to the attention of the county but Highland hills conveniently did not file any accident reports so they deny all of this. How do you deny injuries that led to an emergency room visit. Also I was told there video cameras were not working so nothing was recorded!! This place has been sued multiple times and each time they dissolve their LLC and just start over again!! The food they serve these patients is dog food! It always arrives cold and looks like slop! They do not follow any patient food requirements, my mother’s dinner never arrived before 6:30 pm and she was lucky if it was a cold grilled cheese. The nurses have absolutely no idea of a patients needs. I would always ask questions and never once were they able to answer to her care. My mom recently came down with Covid. I had told them that my mom was very sick. She had a fever and erratic heart beat. I was simply told she had been like that all day!! They allowed her to continue to be with the other patients and after 4 days of her being sick and receiving nothing more than Tylenol, they tested her for Covid and it came back positive! They then had a very large part of the patients come down with Covid. During this time I asked for ice water for my mom. I watched the nurse take her existing cup, put it into the ice machine to get ice and then put water in it and hand it back to me!! Absolutely no care of spreading the virus! This place is just out of control and should be closed down! Protective services finally stepped in to get my mom to a safer place!!

I must say, I have no idea how well my Mom was taken care of in this facility. She was there for rehab after hospital and I could not get anyone to figure out how to connect me to her room, every time I called (every day), no one answered or couldn’t figure out a simple transfer. No one called me, her daughter all week to let me know how she’s doing, no social worker, nurse except very first day. UPMC case mgr did call (not from Highland), and was very surprised. Awful communication. I’m not local and couldn’t reach my Mom, no updates, and I have POAs with UPMC as primary contact. Terrible.

I had open heart surgery and chose HHPA to recover. I had read some very negative but mostly positive reviews. My experience was stellar. The staff is well engaged with the patients condition. The nurses are professional and caring. The PT staff as well are encouraging and friendly. I’d recommend HHPA to anyone. Ray Sturgulewski

Do not send your loved one here. They allow their patients to mess themselves and then make them wait to change them. The family members room had dirty diapers on the floor, they don’t change bloody sheets, if they mess themselves they just wipe them down regardless if they still stink or not!!! They leave urine bottles on the floor, they leave when they are done drawing blood stuff on the floor. It is dirty, when you call to complain not one person gets back to you from the Administrator, to the DON and ADON, phones get disconnected and you cant call in. Run, Run, Run. This place is horrific. They respond to you on the website, but when you call their voice mails are full. Hmm I have left messages for the Administrator, DON and ADON and NOT ONE PERSON called back. Run, run, run – The only good thing I hear is about their PT/OT that is pretty sad. And that is not even that great. Don’t allow these places to fool you! They don’t do what they say!

The facility seems very clean but they are experiencing a staffing shortage that leads to patients having to wait longer for assistance.

Absolutely horrible!!! Would not recommend

I was a patient there for 19 days because of a fractured femur. I am totally cognizant of my surroundings and health care. This facility had two good things going for it 1. Excellent PT and Ot departments that were separate from the nursing care, and a very good cleaning department. In regards to nursing care there may have been two or three full time nurses the rest were “ rent a nurse “ . There were several full time aids but again there were more “rent an aids” . One aid came as far as Youngstown because she got extra money on a Sunday because the facility was short staffed. Because the actual physical care was not given by staff who knew us patients, I was given the wrong medication three times, which fortunately I caught before I took it. On one occasion they gave my prescribed medication to my roommate. Then they couldn’t find my medication because it was no longer available in their locked system. That day I was supposed to get my medications by 8:00am, I never got it till 1:30 Pm. I filed a grievance which they are supposed to answer in 7 days. I have still not received an answer and that was 5 months ago. I sent an email to the administrator for an answer…. I never got one ( he had no phone number). The facility is supposed to place any grievances in a separate file that the state health department can view if they make a visit to the facility. I asked the State Health department to investigate my grievance. When they looked for it, my grievance was not in the file, even though I had a copy. Some how it disappeared. I’m out of there, but I feel for those patients who can’t advocate for themselves because they are too sick. I commend the dedicated staff who are trying to do their best with limited administrative support.

McKenzie, Maurice, Courtney and Frank I am writing a review for the physical therapy room. The staff that is in there they are compassionate and they let you know that you may be down now, but it’s not gonna last forever they give you the strength and the encouragement for you to realize that they are here to help you and not just let you lay around. What they don’t do is treat you like a number I love the whole team down there also occupational therapy. I’m not currently working with them but when I was working with them, they were very compassionate also Alicia and Ray you do have a great team at this facility read less

The physical therapy is second to none. The best in the area.

Absolute terrible care provided. They say they have a 2 hour window for medication distribution, one hour before and one hour after scheduled time. Very seldom did they meet their own time parameters. My father had to get specific meds at a regimented time for his health condition. Even after adjusting his scheduled time for his meds because it “interfered” with shift change they still gave his meds outside of their own timeframe. I called my dad on the morning of his second full day there; he did not feel good; said he had not received his meds yet. It was almost 1.5 hours from his scheduled time (outside their own timeframe). After I called and left a message for the Director of Nursing he finally got his meds within 15 minutes.  At that point, I arranged for my dad to have his meds at the bedside so he could control when he took his needed meds.  But the staff continued to try to give him these meds even though arrangements were made for him to keep them at bedside.  Another issue is my dad has several back issues where he could not sleep in their bed; it caused additional pain. We asked for a recliner chair every day that he was there, but they gave him a wheelchair to sit in. He sat and slept in that wheelchair almost 24/7 the entire time he was there. We were told numerous times by numerous staff they don’t normally have recliners and would have to look for one. But there was no follow-up. I suggested they rent one from a DME company; I was basically told no. I would talk to the day time staff; then the evening staff and they would know nothing about the recliner request. No communication whatsoever. His last day there (because we removed him from that horrific situation) we met with the NP, DON, case manager and director of therapy; the DOT said he knew of a recliner chair for my dad. It was too little too late. My dad was very willing/interested in walking using a walker with stand-by-assistance. The nurse supervisor on the weekend told me and my dad she would come back and walk with him a little later. She told me she would call me back once she found out if physical therapy was there (it was on a Sunday). She never called me back, and she never returned to walk with my dad. So if that is the supervisor’s behavior I don’t think you can expect much more from the staff members below her. There are even more concerns with this facility. But please reconsider if you are thinking about placing your loved one here.

Taylor help d me with my mom. She did an amazing job! We could not have done it without her.

A friend is there and they are not very attentive and friend hasn’t gone to bathroom they don’t do much. The outside of building is deterating. The parking lot is bad in spots

Why can’t we call to inquire about our loved ones on the weekend?

The physical therapy here is EVERYTHING! Specifically McKenzie, Maurice, and Courtney!!

Physical therapy here is amazing!!!

Kara is great rehab unit and therapy did a great job the getting me back walking

Visited a friend in the rehab and he’s doing much better being under the care of a nurse name kara shes compassionate and caring The doctors are great. The housekeeping staff are great. The place is very clean and well kept everyone’s friendly I’ll definitely recommend this place too anyone looking to get the best care for there family members

Things here may not be perfect but there are people here like Kara, one of my nurses who help my day move forward much better

Physical therapy team goes above and beyond job description to make patients comfortable and safe. Often picking up slack from aids without complaints and lack of care. Occupational therapy team is equally accommodating and caring and qualified to helping patients achieve their goals and feel safe and secure during their stay. Therapy teams are amazing here.

This rehab center maintains a clean, welcoming, and comfortable environment. The housekeeping team does an excellent job keeping rooms and common areas spotless. Their hard work, attention to detail, and friendly attitude truly make a difference for patients and visitors.”

The physical therapy department is the best.

Quality care and cleanliness… The cleaning crew did a fantastic job cleaning up and assisting with the patients…

The care I received was outstanding, from dr, to nurses, to my therapy , exlant therapy. They also catered my food food I had broken teeth. I would recommend highly, bill belch

For all medical professionals who hate their job and the patients they are responsible for , Highland Hills Post Acute, Pittsburgh PA is the place for you. If you are irresponsible, inattentive and , go hours without checking on your patients, you are perfect for this horrible facility. It’s dirty and it smells. Our family members deserve better than Highland Hills Post Acute Rehab Facility

This is a great community! Staff is friendly, thorough and helpful. The care given is top-notch. They make the admission and discharge process simple. Highly recommend!